“Not your typical car dealership” – Bilar99e delivers vehicles to customers faster than ever with Flovi
Bilar99e is one of Finland's fastest-growing car dealership chains. The company is deeply committed to delivering an exceptional customer experience and exceeding expectations with every car sale.
So, what do today's car buyers expect when purchasing a vehicle?
“It was once common for customers to call ahead and let the salesperson know when they would come in to view a car. These days, most cars are delivered to the customer's doorstep the same day or the next,” says Olli Juhola, Sales Manager at Bilar99e’s Tampere store.
Speed is now one of the key expectations customers have of car dealerships. Buyers appreciate receiving their car as soon as the same evening or the following day.
“This has changed enormously in five years. The importance of logistics in car sales has grown significantly,” Juhola emphasizes.
Olli Juhola, Bilar99e Tampere
The data speaks for itself – Flovi has significantly improved car logistics
Bilar99e, with its strong focus on home deliveries, has chosen Flovi as their logistics partner – the market leader known for scalable logistics, fast and reliable service, and outstanding customer experience.
“We chose Flovi because our operations share the same fresh energy. Both companies strive to ensure that customers get the service and solutions they need,” explains Jari Salonen, Aftersales Manager at Bilar99e.
The numbers say it all: in 2024, the number of relocations delivered by Flovi increased by 27.5%, and the average delivery time for relocation orders was reduced by 23.5%. This means that Bilar99e's customers are getting their cars faster than ever before.
“Customer service is at the core of everything we do. We do our best to meet our customers' needs. Many are surprised when we can promise same-day or next-day delivery,” says Olli Juhola.
Juhola sees multiple benefits in centralizing car relocations with Flovi and speaks highly of the partnership.
“Relocations by Flovi run smoothly and on schedule, with extremely professional drivers. Placing an
order is quick and easy,” Juhola praises.
Jari Salonen, Bilar99e
Growth driven by committed staff and partners
According to Aftersales Manager Salonen, Bilar99e's exceptional growth would not have been possible without its committed staff and partners such as Flovi.
“If a customer needs a car in the far north of Finland by tomorrow, we will do everything we can to make it happen!”
Flovi drivers play a vital role in everyday operations at Bilar99e. The local drivers have become familiar faces, often sharing a cup of coffee in Bilar’s laid-back, beach-inspired stores.
“We regularly hear from customers and visitors that they have never experienced a car dealership like ours. Our goal is to ensure that customers leave with a smile on their faces,” Salonen explains.
That is — if they even need to visit in person. Getting a car delivered straight to your doorstep has never been easier. As part of the home delivery service, Flovi can also pick up the customer's old car and relocate it to wherever it's needed.
Established in 2015
8 stores across Finland
100+ employees
Great Place to Work Certified Workplace (2024)
Flovi
Established in 2008
110 000+ car relocations in Finland and Sweden in 2024
Fast relocations in 6 hours in city areas
50+ employees