What do Flovi customers say? Insights from dealership using Flovi

A car sat in Tampere. The buyer was in Turku. The dealership had one salesperson, a full diary, and no driver to send.

That's a common challenge for dealerships across Finland. Cars need to move quickly between stores, customers, service centres, and auctions, but coordinating those relocations often falls on sales teams already juggling dozens of other tasks.

It's exactly the kind of problem Flovi was built to solve.

We reviewed feedback from dealerships using Flovi, and found four themes appearing again and again: speed, simplicity, reliability, and the ability to focus on core business instead of vehicle logistics.

Here’s what our customers actually say.

Speed that changes how dealerships operate

For Rinta-Joupin Autoliike, one of Finland’s largest car dealership chains, Flovi became core to their operations quickly. Jukka Myntti, Head of Sales and Purchases, described the moment the team realized it: they started using Flovi across all locations.

What kept them there was the predictability. Orders placed online show the confirmed delivery window straight away. No follow-up calls, no uncertainty about when the car arrives. For a sales team managing customer expectations, that matters.

Myntti noted. For a same-day delivery across hundreds of kilometres, that kind of reliability is unusual.

Delta Auto’s Head of Used Car Sales, Janne Tervo, highlighted speed and responsiveness as one of the biggest advantages of working with Flovi. When vehicles can be moved quickly between locations or delivered directly to customers, dealerships are able to react faster to demand and keep the sales process moving.

Their car salesperson Otto Nyström was even more direct:

Otto's comment reflects a theme that appeared repeatedly across customer feedback: speed. One reason is that Flovi does not rely on fixed transport schedules or waiting for multiple vehicles to be grouped together before a route can begin. Instead, available drivers can choose suitable relocation routes as they become available.

For dealerships, this often means vehicles can be moved sooner, helping sales teams respond faster to customer requests and inventory needs.

What changes for salespeople on the ground

The impact becomes even clearer when looking at how dealership teams use Flovi in their day-to-day work. Several companies highlighted the same benefits: less time spent coordinating vehicle transfers, greater visibility into transportation costs, and more time available for customer-facing activities.

Before Flovi, logistics was often handled by whoever had a spare hour, usually the salesperson already managing five other things.

For dealerships, removing logistics coordination from the sales process frees up time for customer work and revenue-generating activities. That’s not a small thing. The time a salesperson used to spend coordinating transfers is now spent on sales. Bilar99e operates from multiple locations and routes around 60 cars per month through Flovi’s platform.

Similar feedback came from Kamux, one of the largest used-car retailers in the Nordics. According to car salesperson Alice Othman, one of the biggest advantages is the transparency of the platform. Users can enter the pickup location, destination, and preferred timing, and immediately see the transportation price without lengthy back-and-forth discussions or changing estimates.

Lower costs without added overhead

Cost is one of the main considerations for dealerships, rental companies, and fleet operators when evaluating vehicle transportation solutions. Several customers highlighted that the value wasn't just lower transportation costs, but also avoiding the overhead associated with managing relocations internally.

Europcar, one of Europe's largest vehicle rental companies, pointed to cost efficiency as one of the key benefits of using Flovi. According to Commercial Director Kimmo Vainio, the company was able to reduce relocation costs while only paying for the transfers they actually needed.

That’s a significant number for any fleet operation running dozens of transfers a month. The pay-per-relocation model means there’s no retainer, no idle cost, no overhead beyond the actual service used.

When geography is the problem

Vehicle relocation is often a geographical puzzle. Distance creates unique challenges in vehicle logistics, especially in a country the size of Finland. Kiertonet's Sales and Marketing Manager Teemu Kunto described a scenario that comes up often in Finland: a customer buys a car at auction in one city and lives somewhere hundreds of kilometres away. According to Kunto, Flovi helps solve this challenge by arranging the relocation directly to the buyer.

The car gets driven to where it needs to be, without the customer having to arrange anything.

Lohjan Autokeskus, a Finnish dealership serving customers across multiple regions, faces the same challenge as many automotive businesses: matching the right vehicle with the right buyer, regardless of where either happens to be located.

CEO Niko Kähkönen put it even more plainly: for them, Flovi is the only sensible way to deliver cars to customers' homes. Not the preferred way. The only sensible one.

For dealerships, this removes one of the biggest barriers in nationwide sales: distance. Customers are no longer limited to vehicles available nearby, and dealerships can serve buyers across the country without having to build their own transportation network. What could otherwise become a logistical challenge becomes a normal part of the sales process.

Reliability as a baseline

Reliability is one of the themes that appeared repeatedly across customer feedback. For dealerships and automotive businesses, a vehicle transfer is only successful if it arrives on time, as promised, and without creating extra work for the team.

Koiviston Autotalo CEO Miikka Koivisto shared a number worth noting.

That's not a marketing figure from Flovi. It's an operational metric from a customer.

For Bilia, a large automotive group, what stood out was how Flovi builds the service with the customer's perspective in mind. Jukka Korhonen, Director of Technical Services, described it as a service that develops alongside the needs of partners and their end customers.

Several customers highlighted reliability as a key reason for continuing to use Flovi. In practice, reliability goes beyond simply completing a transfer. It means knowing that the vehicle will arrive when expected, that the agreed schedule will be followed, and that there is no need for constant follow-up or last-minute coordination.

For dealerships and fleet operators, this predictability makes planning easier. Sales teams can give customers realistic delivery expectations, and operations teams spend less time checking the status of individual transfers.

What the B2B customer actually needs

What comes through across these quotes isn't enthusiasm about technology or innovation. It's a relief: relief that logistics are handled, that the portal works, that the driver shows up, and that the final price matches expectations.

That theme appeared across businesses of different sizes and business models. Whether it's a dealership focused on customer service or a large automotive retailer managing operations at scale, the priorities are often surprisingly similar: reliability, simplicity, and less time spent coordinating vehicle logistics.

Bilar99e, a dealership handling vehicle sales across multiple locations, highlighted the importance of customer service and operational simplicity. Jari Salonen, After Sales Manager at Bilar99e, explained why they chose Flovi:

Not just a vehicle moved. A process that works.

A similar perspective came from Saka, one of Finland's largest used-car retailers. CEO Petri Poukkula emphasized the business impact of outsourcing vehicle logistics. By partnering with Flovi, internal teams can spend less time managing transportation and more time focusing on customers, sales, and business development.

For growing automotive businesses, that shift can be just as valuable as the transportation itself.

Ready to get started?

Vehicle relocations don't have to be something your team manages on top of everything else. Flovi handles the logistics so your salespeople can focus on selling, your fleet stays moving, and your customers get their cars on time.

Flovi operates across Finland, Sweden, Poland, and Spain. Whether you're a growing dealership network or an established fleet operator with nationwide transportation needs, the process is the same: place an order, see the price and delivery window upfront, and let the platform handle the rest.